Saudi Arabia is rapidly transforming into a regional tech powerhouse, fueled by the ambitious Vision 2030 and a surge in digital investment. With 66 out of 96 direct and indirect Vision 2030 goals reliant on data and artificial intelligence, the Kingdom is strategically positioning itself as a global leader in the digital age.

The numbers speak volumes: the Saudi Arabia ICT market, already valued at an estimated $54.9 billion in 2025, is projected to soar to $82.5 billion by 2030, reflecting an impressive annual growth rate of nearly 8.5%.

This explosive growth is not just theoretical; a recent KPMG report reveals that over 80% of Saudi businesses have witnessed tangible performance improvements from their digital transformation efforts within the past two years.

This data paints a clear picture: Saudi Arabia is not just embracing technology; it’s leveraging it to drive economic diversification and solidify its place on the global stage

HCLSoftware, a division of HCLTech, is aligning its technological advancements with Saudi Vision 2030’s core pillars of a vibrant society, a thriving economy, and an ambitious nation.

SAUDI VISION 2030

Chief Revenue Officer Rajiv Shesh emphasized that the company’s strategy focuses on enabling digital transformation, driving economic diversification, and empowering Saudi citizens through innovative solutions.

“Our Total Experience (TX) platform plays a critical role. It accelerates the creation of citizen-centric digital platforms, ensuring seamless and secure experiences across web, mobile devices, kiosks and more,” Shesh explained.

He noted that the platform supports over 200 APIs for enterprise integration, which helps developers expand and efficiently utilize apps, data sources, and processes.

Shesh also highlighted that HCL AppScan enhances platform security by mitigating code vulnerabilities, while HCL iObserve boosts system visibility and resilience.

Additionally, the company promotes sustainability by breaking down silos, reducing total cost of ownership, and increasing agility and speed to market. “Through these advancements, HCLSoftware contributes to improved government efficiency, a thriving private sector, and sustainable economic growth envisioned by Vision 2030,” Shesh said.

HCLSoftware is also committed to nurturing national talent, a key aspect of Vision 2030. Its no-code and low-code solutions on the TX Platform lower the entry barrier for business users and developers, fostering wider participation in Saudi Arabia’s digital economy. Shesh noted that this aligns with the kingdom’s vision while also driving business growth for HCL.

HCLSoftware promotes sustainability by breaking down silos, reducing costs, and increasing agility, contributing to government efficiency, private sector growth, and sustainable economic development in line with Vision 2030, according to Chief Revenue Officer Rajiv Shesh. The company is also focused on nurturing national talent through its no-code and low-code solutions, encouraging broader participation in Saudi Arabia’s digital economy.

Shesh highlighted that Saudi Arabia’s investments in technology and innovation are driving growth opportunities for HCLSoftware across sectors such as BFSI, telecom, and the public sector, supporting the Vision’s goal of advancing digital financial infrastructure.

In telecom, the HCL TX platform enhances digital services and customer engagement, helping operators meet rising demand for seamless experiences. For the public sector, solutions like HCL TX, HCL Workload Automation, HCL CDP, and HCL iObserve improve operational efficiency, real-time decision-making, and citizen engagement.

These tools are vital for smart city initiatives and unified citizen portals, ensuring accessibility and fostering trust through transparent and personalized digital services.

LEADING INNOVATION

HCLSoftware is committed to leading regional innovation and keeping its product portfolio competitive in the fast-paced tech landscape through a multi-faceted approach.

According to Kalyan Kumar, Chief Product Officer at HCLSoftware, the company prioritizes continuous innovation by heavily investing in research and development and maintaining innovation labs to explore emerging trends like AI and automation.

Strategic acquisitions and partnerships also play a crucial role, with HCLSoftware acquiring promising tech companies and collaborating with other providers for joint product development. Its Startup SYNC program further enhances this by identifying niche solutions and potential synergies.

The company actively integrates AI into its products to enhance functionality and automate tasks, while rigorous market research ensures alignment with emerging trends and customer needs. These strategies enable HCLSoftware to maintain an innovative and scalable product portfolio, reinforcing its market leadership.

According to Shesh, HCLSoftware leads in cybersecurity, AI, and data analytics with a comprehensive solution portfolio. Its cybersecurity tools—HCL BigFix, AppScan, and iControl—provide robust endpoint management, application security, and real-time threat detection.

In AI and intelligent operations, the Automation Orchestrator Suite, BigFix AEX, and SX service management optimize automation and efficiency. Meanwhile, the Actian Data Platform and Vector Analytics facilitate effective data management and insightful analysis.

CUSTOMER ENGAGEMENT

Kumar explains that adopting a design-left philosophy ensures the right outcomes, engagement, and seamless journeys for solutions aimed at citizens, employees, or connected workers, streamlining or digitizing existing processes.

He adds, “Delivering a world-class experience could mean aggregating multiple siloed solutions into a self-service experience or app in the way people want to work—no more multiple logins, multi-step processes, you can work offline, deliver on any device, and more.”

With this approach, business users gain more control over site layouts and user experiences without relying on IT. Additionally, users can transition from Figma design systems to live sites within minutes, accelerating the creation of consistent microsites for government departments by up to 85%.

Kumar highlights that HCLSoftware’s Total Experience platform aligns with Saudi Arabia’s citizen-centric digital transformation goals by enabling omnichannel services across mobile apps, kiosks, and online portals. This enhances public service accessibility and inclusivity.

Beyond citizen services, Kumar highlights that HCLSoftware provides industry-specific solutions for public services and government e-services, including predictive maintenance for utilities, AI-driven insights for proactive service delivery, and scalable digital platforms for e-government initiatives.

TECH AND INCLUSIVITY

Inclusivity and diversity are an essential aspect of every industry, tech is no exception. Kumar emphasized that the company champions diversity-driven innovation and women’s inclusion in tech by aligning with the principles of Total Experience (TX).

He explained that HCLSoftware empowers women to lead and innovate within TX, fostering a more diverse and equitable tech landscape.

“We believe empowering women enhances CX, EX, UX, and MX, resulting in more impactful solutions,” Kumar said. This approach includes inclusive design, promoting women in leadership roles within TX projects, supporting skill development in advanced technologies, and actively recognizing women’s contributions in tech.

HCLSoftware’s Diversity, Equity, and Inclusion (DEI) strategy emphasizes talent attraction, retention, growth, and inclusion.

“HCL aims to hire and develop more women leaders by providing a supportive environment, particularly during key life milestones,” Kumar noted. Programs like Momentum and Ignite help women transition to mid-management roles, while Surgeahead supports their advancement into senior leadership.

To ensure fair promotions, HCLSoftware uses the “Why-Not Promotion List” to review high-performing women employees, aiming to eliminate biases. The company’s comprehensive DEI strategy strives to create an inclusive and supportive workplace for all employees.

ENABLING SAUDI TO COMPETE GLOBALLY

Kumar states that HCLSoftware’s product strategy empowers Saudi businesses to achieve operational excellence and compete globally.

“Our focus on scalable, secure, and innovative solutions helps Saudi companies adapt to changing market demands and maintain a competitive edge. We also emphasize a design-left approach for impactful outcomes, enhanced engagement, and seamless digital journeys,” he explained.

He noted that HCL TX simplifies tech stacks by enabling development on a single codebase, driving total experience transformation, and prioritizing user journeys across all digital channels.

“These solutions help Saudi organizations optimize operations, reduce costs, and enhance competitiveness, directly supporting Vision 2030’s digital excellence and economic transformation goals,” Kumar added.