In a move that highlights the UAE’s commitment to social inclusion and service innovation, the Federal Tax Authority (FTA) has launched the Labaih Initiative, a program designed to make tax services more accessible for senior citizens. The initiative aims to streamline their interactions with the FTA, ensuring ease, efficiency, and privacy while managing tax-related applications, compliance, and requests.

Under the initiative, senior citizens will benefit from tailored support through the FTA’s Call Centre and Taxpayer Support Centres, which will now offer personalized assistance through simplified procedures and priority channels. Dedicated services, including a Direct Line helpline, a Fast-Track counter, and priority access to advisors, are being introduced to enhance the experience for elderly users.

Khalid Ali Al Bustani, Director-General of the FTA, stated that the Labaih Initiative aligns with the leadership’s vision to promote the well-being and quality of life for senior citizens.

“The FTA has launched the Labaih Initiative as part of its efforts to enhance the efficiency of service delivery and to provide senior citizens with appropriate facilitation and a tailored approach, in line with the directives of the wise leadership to ensure the highest levels of care, support, and quality of life for them,” Al Bustani said.

He added: “Through the Labaih Initiative, we aim to offer innovative Tax process solutions that enable senior citizens to access all FTA services through mechanisms that ensure clarity, speed, and with full respect of their privacy, hence reducing the effort required throughout their service journey.”

Al Bustani noted that the initiative provides a dedicated and simplified pathway for senior citizens who may otherwise experience challenges in completing their tax procedures accurately. It offers essential support, guidance, and facilitation that reflect the Authority’s commitment to ensuring their comfort and enhancing their service experience.

The Authority emphasized that the initiative reinforces its corporate social responsibility strategy, focusing on empowering senior citizens to manage their tax affairs with independence and confidence. It is also part of the UAE’s broader vision for a digitally enabled, human-centered public sector.

Among its features, Labaih provides electronic access to documents through the FTA’s website, enabling senior citizens to review and complete procedures without needing to visit support centers. The Authority will also roll out awareness programs, workshops, and educational sessions tailored to their needs, helping them navigate tax legislation and compliance requirements effectively.