• | 11:00 am

Dubai launches AI-powered digital city concierge

The new platform can answer questions about 15 different industries, including tourism, aviation, healthcare, entertainment, and education.

Dubai launches AI-powered digital city concierge
[Source photo: Anvita Gupta/Fast Company Middle East]

The UAE is home to a number of innovative AI initiatives, such as the Dubai Police’s AI-powered smart police station and the Dubai Health Authority’s AI-powered healthcare system.

All these initiatives align to make the country a global AI hub and increase the sector’s contribution to GDP by 20% over the next ten years.

Now, the city has launched a new AI-powered “digital concierge” platform that will offer residents and visitors a wide range of services and information within the emirate.

The platform can answer questions on 15 sectors, including tourism, aviation, healthcare, entertainment, and education. While similar to ChatGPT, Dubai AI is specifically designed to provide information and services about Dubai.

Matar Al Hemeiri, chief executive of the Digital Dubai Government Establishment at Digital Dubai, called the platform a “unified, seamless channel” and explained plans to expand these sectors with the help of the public and private sector during the launch of the service at the Dubai Assembly for Generative AI on Wednesday.

This announcement comes as Dubai urges global collaboration to speed up the development of generative AI and unleash its economic potential.

At the Dubai Assembly for Generative AI conference, Khalfan Belhoul, CEO of the Dubai Future Foundation, called for countries to innovate and to help bridge the gap between policies and the advancement of the emerging technology, which has a reported business opportunity of as much as $4.4 trillion.

Belhoul’s remarks came as the foundation launched the Dubai Generative AI Alliance of global technology companies, aiming to accelerate emerging technologies adoption and build a world-leading tech-enabled government.

“Regulation is extremely important. We need to understand how we can regulate something as big as generative AI. But we need to get started now and look at the challenges and understand the risks,” he said.

With GCC countries expected to reap about $23.5 billion in economic benefits by 2030 as investments in Gen AI continue to grow, Belhoul added there’s a need to spur the development of Gen AI to maximize its potential and reap economic benefits.

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