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Employees in the UAE embrace GenAI, but the majority haven’t received training

Workers say GenAI makes them more productive and boosts their work engagement.

Employees in the UAE embrace GenAI, but the majority haven’t received training
[Source photo: Pankaj Kirdatt/Fast Company Middle East]

Generative AI (GenAI) has been leaving its mark in the UAE across multiple sectors. For employees in the country, the tool is a helpful hand for augmenting some tasks.

According to Salesforce’s research titled The Promises and Pitfalls of Generative AI at Work, nearly 40% of UAE employees have been implementing and experimenting with GenAI compared to 28% of employees globally. 

Moreover, from the 40% of the workers, around 79% shared that GenAI has made them more productive, and 74% mentioned it boosts their work engagement. 

However, at the same time, 52% of UAE workers have not received or completed GenAI training. The study finds that this comes as businesses’ policies and training for employees surrounding using GenAI are yet to be clearly defined.

In the UAE, 64% of workers noted that their companies do not have clearly defined policies for using GenAI.

Despite this, the UAE still stacks up well against global counterparts in this scenario, with nearly 7 in 10 global workers having never completed or received training on utilizing GenAI at work.

Thierry Nicault, Area Vice President and General Manager of Salesforce Middle East, said that AI is a crucial element in achieving efficiency and innovation in organizations, but reaching such aims requires investment in safe, ethical, and trusted GenAI tools.

“It is imperative that organizations stay ahead of the curve and invest in the right technology, offer training, and implement clear policies that help to foster career growth, trust, and an understanding of the ethical use of AI within their business environment,” he added.

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