With robots reducing wait times and facilitating the movement of more passengers through the busiest international hub in the world, you can travel without fuss.
As part of its extensive investment in innovative technology, Emirates will deploy multilingual robots to speed up passenger check-in at Dubai International Airport. This will reduce wait times and channel more travelers through the world’s busiest international hub. The robots will speak at least six languages and help in everything from check-in to hotel bookings.
According to Adel Al Redha, Emirates’ chief operations officer, the airline will roll out domestically designed check-in robots in two months once production reaches commercial size. More than 200 units are planned.
“We are the first airline globally that has introduced or plans to introduce portable check-in robotics. A robot that can complete all your check-in processes, including issuing a boarding card that will be sent to your registered number or email, and facial recognition by scanning your passport,” said Al Redha.
Passengers won’t need to present their documentation again after passing through passport control to enter the gate or the lounges. He said that the robot’s employment at the airport, notably at passenger transfer and transit halls, will be very beneficial in cases of disruption or changing of flights.
Taking it a step further, Al Redha added that it would be able to connect with immigration to determine whether travelers have the proper authorization to enter the country, have the proper visa, and confirm their hotel reservation or book a hotel for them.
Using a traveler’s biometric identification at the airport, Emirates’ new check-in robot, Sara, can complete a straightforward, three-step check-in.
The airline said the robot would eventually help travelers with extra services like airport guidance, making reservations, and accepting baggage.
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