The UAE is taking various measures to combat climate change, including reducing emissions, flaring natural gas, and increasing energy efficiency. The latest measures are from the Ministry of Climate Change and Environment’s (MOCCAE) efforts to enhance digital services.
The ministry has announced that it is upgrading the digital services for 103 of its services to bring the average delivery time down to 4 minutes.
This is part of the ministry’s commitment to increasing flexibility and enhancing customer experience and satisfaction.
Mohammad Saeed Al Nuaimi, Acting Under-Secretary of the Ministry of Climate Change and the Environment, said: “The ministry is keen to upgrade its digital services to provide the best experience to customers, thereby saving them more time and effort in conducting all their transactions.”
“Reaching an average of four minutes for service delivery and delivering 30% of those services within two minutes reflects MOCCAE’s significant progress in leveraging global digital and technological best practices,” Al Nuaimi added.
The main features introduced to customers are a new, simplified, and advanced API. This API also includes alerts for license renewals and cancellations.
Additionally, a real-time interactive dashboard has been developed to track application data, provide proactive reminders for expiring licenses, and allow users to add, cancel, and terminate activities on their licenses.
The ministry has also launched new payment channels, including Apple Pay, Samsung Pay, and Google Pay, to provide a more convenient and accessible payment experience.
Dr. Amna Al Hosani, IT Director at MOCCAE, said: “The rapid development of digital technologies and changing customer expectations creates a challenge for us to manage customers’ expectations effectively.”
“Through our sophisticated techniques and commitment to customer satisfaction, our services have been re-engineered to provide an easy-to-use platform that enables individuals to use services in an unprecedented manner,” Al Hosani added.