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Journeys Unpacked | Marriott and Visa: Redefining hospitality with technology and personalization
In the second episode of the Journeys Unpacked series, powered by Visa, Dr. Saeeda Jaffar, Senior Vice President & Group Country Manager for the GCC at Visa, discusses the keys to enhancing customer loyalty in the ever-changing hospitality and tourism landscape with Sandeep Walia, COO of Marriott International in the Middle East. They delve into industry trends, personalized experiences, and the value of instant digital transactions, highlighting their role in bridging gaps in the customer experience.
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