DEWA showcases Dubai-It vision through clean energy and AI initiatives

Dubai Electricity and Water Authority (DEWA) is positioning itself as a leading example of the emirate’s newly launched Dubai-It initiative, a framework introduced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, that prioritizes execution, speed, and measurable outcomes over ambition alone.

According to DEWA, the approach is reflected across its infrastructure, clean energy, and digital transformation projects. The utility ranks first globally in 13 key performance indicators and has achieved electricity customer minutes lost (CML) of just 49 seconds per customer annually, electricity transmission and distribution losses of 2%, water network losses of 4.4%, and power system reliability of more than 99.99%.

“The Dubai-It initiative is a renewed testament to Dubai’s limitless ambition. Whenever we believe that we have reached the summit, the initiatives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, open wider horizons, emphasizing that development is a continuous journey. At DEWA, we translate this vision into transformational projects and measurable outcomes, where time creates opportunities, ideas energize progress, and every achievement becomes the foundation for even greater accomplishments,” said Saeed Mohammed Al Tayer, MD and CEO of DEWA.

He added: “At DEWA, we adopt an integrated operational framework that combines clear vision, proactive planning, meticulous execution, and strategic partnerships to deliver measurable outcomes across the energy and water sectors.”

Among the authority’s flagship projects is the Mohammed bin Rashid Al Maktoum Solar Park, the world’s largest single-site solar park developed under the independent power producer (IPP) model. Its installed capacity has reached 3,860MW and is expected to exceed 8,000MW by 2030, surpassing the original target of 5,000MW. According to DEWA, the IPP model has strengthened public-private partnerships, attracted global investment, and helped reduce the cost of renewable energy.

Clean energy now accounts for more than 21.5% of Dubai’s energy mix and is expected to increase to 36% by 2030, supporting the emirate’s goal of achieving 100% clean energy production capacity by 2050.

DEWA is also investing $1.9 billion in its Smart Grid Strategy through 2035 while expanding the use of artificial intelligence across its operations. Its generative AI-powered virtual employee, Rammas, has handled more than 13 million customer inquiries since its launch in 2017, highlighting the utility’s continued focus on digital innovation alongside sustainable infrastructure.