Digital Dubai and Emirates Group partner to advance digital transformation

Digital Dubai and Emirates Group have signed a collaboration agreement to strengthen digital readiness, improve operational efficiency, and expand adoption of shared digital platforms and emerging technologies.

Under the agreement, Emirates Group will gain access to Digital Dubai’s ecosystem of digital services and platforms. The partnership will also focus on enhancing employee experience while promoting the exchange of expertise and best practices.

The agreement was signed by Matar Saeed Al Hemeiri, Chief Executive of Digital Dubai Government Establishment, and Amira Al Awadhi, Senior Vice President of Human Resources – Operations and Systems at Emirates.

The signing took place in the presence of H.H. Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline and Group, and Hamad Obaid Al Mansoori, Director General of Digital Dubai.

The partnership covers access to digital services, enablement platforms, and data and statistics services. It also aims to strengthen systems integration and data sharing while creating a more connected and agile digital ecosystem.

“This agreement reflects Dubai’s vision of building an integrated digital ecosystem founded on strategic collaboration between the public and private sectors,” said Al Hemeiri.

He added that the partnership will expand the adoption of Digital Dubai’s platforms, products, and capabilities, enabling Emirates Group to enhance its services and operational efficiency while accelerating the use of emerging technologies, particularly artificial intelligence.

The agreement also supports Dubai’s broader efforts to expand the adoption of shared digital platforms across sectors and strengthen the competitiveness of the emirate’s digital economy.

Oliver Grohmann, Executive Vice President of Human Resources at Emirates Group, said the initiative aims to enhance employee experience by accelerating processes, enabling real-time data processing, and reducing operational friction for the company’s workforce.

“The aim of our partnership extends well beyond convenience and efficiency. Dubai is building integrated digital foundations designed to improve how people live and how businesses operate,” he said.

The agreement establishes a framework for Emirates Group to leverage Digital Dubai’s digital ecosystem, including advanced service and support capabilities and information security standards aligned with international best practices.

By strengthening collaboration between the public and private sectors, the partnership aims to support the development of a more connected digital ecosystem and advance Dubai’s ambition to become a global hub for digital transformation and the digital economy.