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Dubai’s DEWA to deploy ChatGPT to enrich services

The chatbot will be used by Dubai's utility service provider through its Moro Hub.

Dubai’s DEWA to deploy ChatGPT to enrich services
[Source photo: Anvita Gupta/Fast Company Middle East]

Dubai’s Dubai Electricity and Water Authority (DEWA) could be the first utility service provider to use ChatGPT if all goes according to plan. Soon after UAE considered studying ChatGPT for governance, DEWA announced it is looking to deploy the AI-powered chatbot to improve its services.

DEWA CEO and Managing Director Saeed Mohammed Al Tayer met with Microsoft UAE’s general manager Naim Yazbeck to discuss the potential for incorporating the new AI technology into its products.

Dubai’s utility service provider will use the chatbot through its Moro Hub. The aim is to “provide services supported by this technology and employ it in serving customers and employees,” the utility said.

“DEWA is investing in developing its digital infrastructure to accelerate its digital transformation to enhance customer happiness and provide added-value advanced digital services that enrich their experiences,” said Al Tayer.

The move is also part of the entity’s plan to “contribute to shaping a new digital future for Dubai through Digital Dewa, the digital arm of DEWA, becoming the world’s first digital utility to use autonomous systems for renewable energy and storage,” he said.

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